Customer guide

Everything you need to choose, personalise, send and keep track of your cards and eCards.

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A floral greeting card beside a laptop showing its card preview
Printed cards or eCards
Preview before checkout
Send now or schedule ahead

Start your card

Choose a card, support a cause and make it personal.

  1. 1

    Choose a charity or shop retail

    Support a cause you care about, or browse cards from the retail shop.

  2. 2

    Pick a printed card or eCard

    Open a design to see the available formats, personalisation and price.

  3. 3

    Personalise and preview

    Edit the fields offered by the design and check every page as you go.

  4. 4

    Add delivery and checkout

    Choose who receives it, set the dispatch details and review your cart.

Not every design has the same editable fields. The editor only shows the text and photo areas available for the card you chose.

The card editor, explained

Changes appear in the preview as you work. Save each stage, then check the complete design before choosing delivery.

A walkthrough of the card editor.

Edit the front and inside

Type into the fields shown for the design. Inside messages can use the available formal, informal or handwritten font styles.

Add and position photos

Where a design includes a photo field, upload the image, crop it and reposition it inside the marked frame before continuing.

Check every preview

Use the preview and page thumbnails to check names, spelling, image placement and layout. Your confirmation is used to produce the card.

Add a digital message

Upload MP3/M4A audio or MP4/MOV video. A QR code is printed inside the card and the encrypted file is stored for 30 days from dispatch.

Make it yours

Choose the format and finishing options that suit you and your recipients.

Printed cards

  • Standard or large size
  • Single card or pack where available
  • Blank envelope when sent to you
  • Optional group messages via a QR code

eCards

  • Choose a digital envelope
  • Add optional confetti
  • Email or SMS up to 25 recipients
  • Send immediately or schedule a date and time

Supporting a charity

Charity-card orders include a donation. You can increase it in the editor, choose whether the amount appears inside the card and select an allocation or alternative gift when the charity offers those options.

Gift Aid

Eligible UK taxpayers can make a Gift Aid declaration at checkout. Gift Aid applies to the donation only, not the card price or postage.

Delivery & checkout

Choose where the card should go, review the saved preview and complete the order.

  • 1 Choose dispatch details
  • 2 Review and edit your cart
  • 3 Gift Aid and preferences
  • 4 Billing and payment

Sending a printed card

Choose Send to me to receive the card with a blank envelope, or Send it directly and enter the recipient’s address.

Select the date you would like the card dispatched. Saved account addresses can be reused when you are signed in.

Sending an eCard

Send it to yourself to forward, or email/SMS it directly to recipients. Standard customer orders support up to 25 recipients.

Choose the sending date, 15-minute time slot and recipient timezone, then confirm each address or mobile number.

For printed cards, the date you choose is the dispatch date, not a guaranteed arrival date. In your cart you can edit the card, change the date or remove the item before checkout.

Your free account

An account is optional, but it makes repeat orders and important dates easier to manage.

  • Orders & invoices
  • Saved addresses
  • Reminders
  • Favourites
  • Find old orders

Keep order records together

Review previous orders, open an order status page and download invoices. You can also search for an order placed before you registered and claim it to your account.

Save delivery details

Store billing addresses, shipping addresses and regular eCard recipients so they can be selected from the editor and checkout.

Remember important dates

Create reminders for upcoming occasions, then return to choose and personalise a card when it is due.

Keep favourite designs

Save cards you like and return later to send them as a printed card or eCard.

Frequently asked questions

Do I need an account?

No. You can check out without an account. A free account saves orders, addresses, reminders and favourites.

Can I change a card after adding it to my cart?

Yes. Use the Edit link beside the cart item, make your changes and save it again. You can also change its delivery date from the cart before checkout.

Which photo files can I upload?

The card uploader accepts JPG/JPEG and, on supported front designs, PNG images. Follow the size and crop guidance shown for the photo field you are editing.

What does the dispatch date mean?

For printed cards, it is the date the order should be sent, not a guaranteed arrival date. For eCards, it is the scheduled electronic send date and time.

How many people can receive an eCard?

A standard customer eCard can be emailed or sent by SMS to up to 25 recipients. Eligible bulk and business journeys can support larger lists.

Can I add an audio or video message?

Yes. Upload MP3/M4A audio or MP4/MOV video in the Edit Inside stage. A QR code is printed inside the card so the recipient can open it.

What can I manage in My Account?

You can manage your details, orders, invoices, billing and shipping addresses, eCard recipients, reminders and favourite designs.

Ready to make someone’s day?

Choose a card, personalise it and support a cause you care about.

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