Delivery & Returns

Our deliveries

  • Orders received by 12pm Monday to Friday (excluding Bank Holidays) and where you have chosen the same day for dispatch are sent the same day.
  • As Making A Difference Cards Ltd really care about the environment our packaging is biodegradable.
  • Most orders are delivered between 9am and 5pm, Monday to Friday (excluding bank holidays). If you have chosen to have your package delivered by DPD then you will be able to alter the delivery date and time once you receive your tracking number, directly with DPD.
  • We do not deliver to P.O. Boxes.
  • If you have any questions or queries regarding your order, please email our customer care team at customer-service@makingadifference.cards or call us on 0330 223 0454.

UK delivery methods

Royal Mail 1st Class UK delivery - From £1.14

Our Royal Mail 1st Class UK delivery service is great value. If you place your order before 12 pm Mon-Fri, all your items will be dispatched the same day. Standard delivery parcels to addresses within the UK mainland should normally reach you in 1 to 3 working days from the day of dispatch. Deliveries to Northern Ireland, Highlands and UK offshore islands addresses may take longer.

Royal Mail 1st Class Tracked & Signed UK delivery - From £4.08

Our Royal Mail 1st Class Tracked & Signed for UK delivery service is great if you need to guarantee delivery Items ordeded before 12 pm Mon-Fri, will be dispatched the same day. You will receive your tracking reference via email to the email address used for your billing address. You should receive your item(s) normally within 1 to 3 working days from the day of dispatch.

DPD - From £9.50

Our DPD UK delivery service is the perfect choice for guaranteed next day delivery for your order placed before 12 pm Mon-Fri, they will be dispatched the same day and delivered the following day according to the option you chose. You will receive a tracking reference via email to the email address used for your billing address. Under normal operating circumstances you will receive your item(s) the following day from the date of dispatch.

 

Return and Refund Policy:

At Making A Difference Cards, our mission is to provide you with high-quality products that inspire and uplift. We want you to be completely satisfied with your purchase. Please take a moment to review our return and refund policy:

  1. Defective or Damaged Products: We take great care in ensuring that our products meet the highest standards of quality. However, if you receive a product that is defective in printing or arrives damaged, please contact us within 7 days of receiving your order. We will gladly replace the item(s) or issue a refund, whichever you prefer. To initiate the return process, please provide clear photos showing the defect or damage.

  2. Incorrectly Created Items: At Making A Difference Cards, we strive for accuracy and attention to detail in every product we create. However, please note that since our items are custom-made, incorrectly created items due to user error (such as typos in personalised messages or incorrect design choices) are not eligible for refunds or returns. We strongly encourage you to double-check all personalised information before placing your order.

  3. Non-Returnable Items: Certain items are exempt from being returned. These include digital downloads or products that are used, damaged after delivery, or for reasons not due to our error.

  4. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

  5. Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item.

  6. Contact Us: If you have any questions or concerns regarding our return and refund policy, please feel free to contact us via webchat, by emailing customer-service@makingadifference.cards or you can call us on 0330 223 0454. Our customer service team is here to assist you and ensure your experience with Making A Difference Cards is positive and enjoyable.

By making a purchase from Making A Difference Cards, you agree to abide by the terms outlined in this return and refund policy. We appreciate your understanding and support. Thank you for choosing Making A Difference Cards for your inspirational and meaningful products.